FAQ
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The game I opened isn't loading!

If you click the game and the screen freezes, try clearing your browser's history, cookies, and cache. Info on how to do this can be found in the next section. Other troubleshooting methods that you can try are:

-Change your web browser to Mozilla Firefox or Google Chrome.

-Try playing from another device, switch to your phone, tablet or computer.

-Restart the device. If you get an error message, please contact Customer Support.

How do I clear history, cache, and cookies on my browser?

Log out from the site and then follow the instructions for your browser:

Google Chrome
Safari (iOS)
Safari (Mac)
Internet Explorer
Microsoft Edge
Mozilla Firefox

Then close the browser, open it again, log in, and try again.

What are cookies and cache?

Cookies are small files that save your preferences on a site. The cache memory consists of files that make the page load quicker. These can take up a lot of space and end up slowing down the site.

What browser do you recommend using?

We highly recommend that you use Google Chrome, and make sure you update your browser regularly!

I lost my connection in the middle of a game round, what happens now?

If there was a connection error, the round continues and pays out any winnings as per normal. If the game round is stuck, you will get an error message and in that case, you will need to contact Customer Support.

The games are running slow, what should I do?

We recommend that you upgrade your browser and clear your history, cookies, and cache. If that doesn't work, try a different browser. You can also contact our Customer Support via chat or email.

In order to register for this website, the user is required to accept the General Terms and Conditions. In the event the General Terms and Conditions are updated, existing users may choose to discontinue using the products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced.

The website www.wettenlive.com is a brand of Deep Dive Tech B.V., a company registered in accordance with Curacao Law, registration No. 154314, Address: Abraham de Veerstraat 9 Curacao; Deep Dive Tech B.V. is licensed and regulated by the Curacao Gaming Authority and operates under the License No. 365/JAZ. Red Raven Limited and Silver Swan Limited, both registered in 34 Makarios III, Hadjiyiannis Building, 3065 Limassol, Cyprus are the service providers.

Getaway Limited acts as an agent on behalf of Deep Dive Tech B.V, registered under the laws of Gibraltar with company number 119992, having its registered address situated at Suite 3 Second Floor Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, Gibraltar.

Games entertain, but losses happen. Play responsibly.
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